Milton Park Primary School

Every day a learning adventure

School Based Early Help

"Pupils at Milton Park Primary follow the school’s values. They are ‘responsible, respectful and resilient’. Leaders ensure that pupils receive high-quality pastoral support. Pupils feel that staff will support them with any problem they have. Consequently, pupils feel safe because staff care for and nurture them." Ofsted March 2022


At Milton Park Primary School pastoral support is a high priority and we aim to promote the wellbeing and self-esteem of each child. We believe that every child should enjoy their education and be happy, healthy and safe at school. We will value our children for their individuality, culture and heritage. We are committed to achieving this by providing the Right Help at the Right Time in the Right Place for children and families.


The Pastoral Support Team consists of a Pastoral & Learning support lead Mrs Andrea Flourentzou-Bell and Family inclusion support Mrs Colette Holden.


What sort of help can I get from Pastoral Support?


Often it may be that parents want to talk about concerns they have about their child, but support can be offered in many different ways to help you in your role as parents.  Here are just some of the ways we have been able to help families:


  • One to one support  
  • Making phone calls on your behalf
  • Writing letters of support to other agencies
  • Help with filling in forms for housing/benefit applications
  • Help with applying for secondary school places
  • Giving a listening ear when parents just need to talk
  • Attending meetings with parents
  • Pointing you in the right direction for specialist help and support
  • Helping to find furniture for families in an emergency
  • Getting children to and from school in an emergency
  • Parent Groups – offering training and support
  • Parent Drop In Sessions
  • Advice sessions for school transition
  • Settling in sessions for children starting school


Our Learning Mentor and Pastoral Assistant, helps pupils make the most of school life by breaking down barriers to learning. For the child, they are someone supportive to talk to, share successes or disappointments with, or to provide help with practical difficulties or worries.  They can also be the link between school and home, or with outside agencies.  They can act as an advocate for children and young people and is non-judgmental.  They deliver a tailored and flexible approach to meet the needs of those being mentored.


Our Learning Mentor and Pastoral Assistant meet with children and young people, usually outside of the classroom, either individually or in small groups in a planned and structured way. 


What can the Learning Mentor/ Pastoral Assistant help with? 


  • Settling into a new school
  • Friendship issues
  • Problems on the playground
  • Family breakdown
  • Unstable or difficult family circumstances
  • Changes in home life
  • The loss of a loved one
  • Coping with illness
  • Any form of bullying (including cyber bullying)
  • Controlling emotions
  • Social skills
  • Self-esteem or confidence issues
  • Worries or concerns about transferring from primary to secondary school
  • Anything else causing a child to worry


The Pastoral Support Team are also members of Milton Park Primary School’s Safeguarding Team, supporting the Head Teacher in matters relating to children’s welfare and child protection concerns.


You can contact any member of the Pastoral Support Team by calling into the school office or telephoning the school on 01934 624868.


Pastoral Support Team

Please use this form if you wish to contact Mrs FB or Mrs Holden. Should you wish not to email, you can contact them on the following number Mrs FB 07720698563.


School Based Help


We know that sometimes people find themselves having a difficult time.  Should you feel that you need some additional support on a specific issue or for a short period of time we can help you with that.  We can do this on a 1:1 basis or by meeting with other people and agencies who may be able to give you the help that you need.  Early Help is about supporting you to have the help you need at the earliest possible stage.

Some of the things that we have supported families with are:

Finances and Budgeting                                                                  Domestic Abuse  

Housing  and Homlessness                                                             Substance Misuse

Challenging Behaviour                                                                     Routines

Emotional Wellbeing and mental Health                                          SEND

School uniform                                                                                 Home fuel top up

Foodbank Vouchers


For more information on our offer of Early Help please contact or call one of the pastoral team on 01934 624868.  If you want to know more about Early Help within North Somerset and how to access Family Wellbeing services, please contact the Children’s Front door on 01275 888808 or